Support

Is there an age requirement?

You must be at least 16 years or older and obtain parental consent in order to create an account and utilize the service.

Can the service be used if I have a disability?

Yes, the Door Knob features an touch-assistive LCD-display that allows for braille input. Learn more about accessibility features.

Does the Door Drone deliver in my area?

At present, the Door Drone serves the Greater Houston Area (Austin, Brazoria, Chambers, Fort Bend, Galveston, Harris, Liberty, Montgomery and Waller counties), however, services will soon be available in other regions of Texas. Click here to look up your zip code.

Is the service secure?

Yes, the Door Drone utilizes two-way authentication. From the moment that a delivery is scheduled by the sender and confirmed by the recipient, live tracking will populate. The drone will send a notification five minutes prior to landing. Once the landing has been confirmed, a pin number will be issued.

How big is the locker?

The locker is 5”x5”x5” and is capable of carrying a payload of up to three pounds.

What are the fees to send packages?

You can send one package at a time for a flat rate of $7 per delivery, $6 for 6 deliveries and $5 for 12 deliveries. Unlimited and commercial plans are also offered. To request a quote, please complete this form.

How much does a DD Starter kit cost?

DD Starter kits range from $45-$200 depending on upgrades.

What comes in the kit?

You will receive a door basket and universal wall-mount, one wireless Door Mat and a complimentary Lightening-USB cable and brick.

Where can I purchase a kit?

You can purchase a kit online in the Door Drone Store or through an Official Door Drone vending machine. Search for a vending machine near you.

Does the drone really speak?

Yes, the Drone will prompt you through opening the Door Knob and entering in the pin number.

What happens when the pin is entered?

After entering the pin number and tapping the rotary dial, the Door Knob will illuminate and spin. The drone will indicate when the door will open. After removing its contents, simply tap the rotary dial—the drone will do the rest.

How long will the Door Drone stay on my Door Mat?

Ideally, the drone should depart within ten minutes. Please report any problems to support immediately.

What happens if my delivery was cancelled?

Be sure that both your Door Mat as well as the recipient’s Door Mat are fully activated and that account information has been verified for both parties. Contact Support if the issue is not resolved.

What if I miss the delivery, what will happen to the package?

If the Door Drone does not receive confirmation of its arrival within ten minutes, the drone will deliver the parcel to your neighborhood distribution center. Read more about our Policies and Fee-Schedule for missed deliveries.